Privacy Policy

NewGenIT.ai ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or engage our services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, company name, and phone number provided when you submit our contact form or enquire about services.
• Communications: The content of messages or enquiries you send us.
• Usage data: Information about how you use our website, including pages visited, time spent, and referring URLs collected via cookies and analytics tools.
• Technical data: IP address, browser type, device type, and operating system.
• Client project data: Data you share with us as part of a service engagement, which may include business information or data you ask us to process on your behalf.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide the services you have requested.
• Send you a confirmation email when you submit our contact form.
• Manage our business relationship with you, including invoicing and project delivery.
• Improve our website and services based on usage patterns.
• Comply with legal and regulatory obligations.
• Send you relevant updates about our services, where you have opted in to receive such communications.

We will never sell your personal information to third parties.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: to fulfil our obligations under a service agreement with you.
• Legitimate interests: to respond to enquiries, improve our services, and manage our business.
• Consent: where you have explicitly agreed (e.g. opting in to marketing communications).
• Legal obligation: where we are required to process data to comply with applicable law.

4. Cookies and Tracking

Our website uses cookies to:

• Remember your theme preference (dark or light mode).
• Analyse website traffic and usage patterns (via analytics tools).

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website. We do not use cookies for advertising or tracking across third-party sites.

5. Email Communications

When you submit our contact form, we use EmailJS to deliver your message to our team and to send you an automatic acknowledgement email. Your email address is used solely to respond to your enquiry and will not be added to any mailing list without your explicit consent.

6. Data Sharing

We do not sell or rent your personal information. We may share your data only in the following circumstances:

• Service providers: Third-party tools we use to operate our business (e.g. email delivery services, analytics platforms). These providers are contractually bound to handle data securely and only as instructed.
• Legal requirements: If required to do so by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years. Client project data is retained for the duration of the engagement and for a reasonable period thereafter for legal and dispute resolution purposes.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Objection: Object to us processing your data for certain purposes.
• Portability: Request that we provide your data in a portable format.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at contact@newgenit.ai. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review this page periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

NewGenIT.ai
Email: contact@newgenit.ai
Website: newgenit.ai