Autonomous AI Agents
Intelligent agents that independently execute complex workflows, make decisions, and optimise operations 24/7 without constant human oversight.
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AI-Powered Business Transformation
Automating the
Future of Your Business
We help forward-thinking businesses implement cutting-edge AI from autonomous agents and intelligent chatbots to custom SaaS platforms and enterprise consulting. Strategy through execution, start to scale.
Trusted by forward-thinking businesses
What We Do
End-to-End AI Solutions
From strategy to deployment, we deliver AI capabilities that drive measurable results across every layer of your business.
Chatbot Development
Custom AI chatbots that handle customer queries, qualify leads, and deliver personalised interactions fully integrated into your existing platforms.
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Bespoke cloud-native SaaS platforms built around your unique business logic scalable, secure, and production-ready from day one.
Learn moreAI Strategy Consulting
Expert guidance on AI adoption from feasibility assessments and use-case identification to full roadmap and ROI modelling for enterprise AI initiatives.
Learn moreAI Automation Solutions
End-to-end automation of repetitive, high-volume business processes using intelligent AI pipelines reducing costs and freeing your team for strategic work.
Learn moreWorkflow & Systems Integration
Seamlessly connect your AI tools to existing CRMs, ERPs, data pipelines, and APIs creating a unified, intelligent operational backbone for your organisation.
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Products
Production-Ready AI Platforms
Beyond consulting and custom builds — our own SaaS products you can subscribe to and start using today.
🚀
More Products Coming
We're building additional AI SaaS platforms across HR, compliance, property, and managed services. Join the waitlist to be notified first.
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Client Results
Real Impact, Measurable Outcomes
We measure success in outcomes, not outputs. Here's what our clients achieved.
68%
Reduction in Manual Processing Time
We deployed an autonomous AI agent for a regional logistics company that automated document processing, shipment tracking, and exception handling eliminating hours of daily manual work.
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Increase in Customer Support Capacity
An AI-powered chatbot platform tripled the support capacity for a growing e-commerce brand without adding headcount, handling returns, queries, and order tracking 24/7.
Learn more$240K
Annual Operational Savings
A professional services firm saved over $240K per year after we automated their contract review, compliance checks, and internal reporting workflows with a custom AI pipeline.
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Our Approach
How We Work
A proven methodology from first discovery call to scaled deployment designed to deliver value at every stage.
We start by deeply understanding your business processes, pain points, data landscape, and strategic goals. Through stakeholder interviews and a thorough technical audit, we identify exactly where AI can deliver the highest-impact results for your specific situation.
We craft a clear AI roadmap with prioritised use cases, ROI projections, technology recommendations, and a phased delivery plan. No vague frameworks just a concrete, actionable strategy tied directly to business value and measurable KPIs.
Our engineers build your AI solution agent, chatbot, SaaS platform, or automation pipeline and integrate it cleanly into your existing tech stack. We handle model selection, fine-tuning, API integration, data pipelines, and security compliance.
Before going live, we rigorously test performance, accuracy, edge cases, and security. Post-launch, we monitor outputs, gather feedback, and run continuous optimisation cycles to ensure your AI keeps improving and delivering value over time.
We provide ongoing support, model updates, performance monitoring, and proactive guidance as your needs evolve. As your business grows, we help you scale your AI capabilities expanding agents, adding integrations, and identifying new automation opportunities.
The People
Meet Our Team
The founders and operators behind NewGenIT.ai united by a mission to make enterprise-grade AI accessible to every business.
Miguel dos Santos
CEO & Founder
South Africa
Entrepreneur and AI strategist driving the vision behind NewGenIT.ai helping businesses implement cutting-edge AI from strategy through execution and scaling.
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Laurence Van Zyl
Operations Manager
South Africa
Keeps NewGenIT.ai running at peak efficiency overseeing client delivery, internal operations, and ensuring every project is delivered on time and to spec.
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Jasen Hollaway
AI Solutions Specialist
USA
Bridges technical AI capabilities with real-world business problems designing, testing, and deploying solutions that create tangible value for every client.
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Spike Ashworth
Senior AI Voice Agent
United Kingdom
Specialist in AI-powered voice agents and conversational AI, transforming how businesses communicate through intelligent, natural-sounding voice automation.
LinkedInTeam Certifications
skillsoft►
Developing an AI/ML Data Strategy: Aspects of a Robust AI Strategy
COURSE COMPLETION
skillsoft►
AI in the Workplace
COURSE COMPLETION
skillsoft►
ChatGPT Prompt Engineering Examples & Use Cases
COURSE COMPLETION
skillsoft►
Generative AI Foundations: Ethical & Responsible Use of AI in IT
COURSE COMPLETION
skillsoft►
Discovering Copilot for Windows 11
COURSE COMPLETION
skillsoft►
Ethical, Privacy, & Intellectual Property Considerations for ChatGPT
COURSE COMPLETION
skillsoft►
Generative AI and Its Impact to Everyday Business
COURSE COMPLETION
skillsoft►
Responsible Use of AI
COURSE COMPLETION
skillsoft►
Leading in the Age of Generative AI
COURSE COMPLETION
skillsoft►
Prompt Engineering: Generative AI for Reconnaissance
COURSE COMPLETION
◯ NTT DATA
Learning completion
GenAI Academy: Yellow Belt Level 1
Gen AI Academy
◯ NTT DATA
Learning completion
GenAI Academy: White Belt
Gen AI Academy
What Clients Say
Trusted by Leaders in Their Fields
NewGenIT.ai didn't just build us a chatbot they transformed how we handle customer interactions entirely. Within three months our support team shifted from firefighting to proactive service. The ROI was faster than we ever expected.
Their AI strategy consulting was a game-changer. We came in with vague ideas about "using AI" and left with a clear, prioritised roadmap tied to specific business outcomes. Six months later, two of those initiatives are already live and saving us money.
The autonomous agents they built for our data pipeline are extraordinary. What used to take our team three days now runs overnight without human intervention. NewGenIT.ai understood our problem deeply before writing a single line of code.
Exceptional technical depth combined with genuine business acumen. They integrated AI into our legacy ERP without any disruption to operations. The team is responsive, transparent, and genuinely invested in our success.
Working with NewGenIT.ai completely changed how we think about automation. They mapped our back-office processes in the first week and had an AI pipeline running within a month. The time savings across our finance team alone have been remarkable.
I was sceptical about AI at first too much hype, not enough substance. NewGenIT.ai changed my mind. They were honest about what AI could and couldn't do, and then delivered exactly what they promised. That kind of integrity is rare in this industry.
Our AI chatbot now handles 80% of inbound customer queries without any human involvement. The handoff to our team when needed is seamless. We've been able to reassign three full-time support staff to higher-value work as a result.
Compliance workflow automation was something we thought would take years to implement. NewGenIT.ai had a working prototype within six weeks and a production system within the quarter. It's now processing thousands of documents a day without errors.
Miguel and the team genuinely understand our industry, not just the technology. They asked the right questions, challenged our assumptions where needed, and built an AI solution that actually fits how our business works not a generic template.